Privacy Policy
Last updated: September 11, 2025
Clever Chachi (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website (cleverchachi.com.au) and use our services, including online bookings, orders, and event reservations.
1. What Information We Collect
We may collect personal information that you provide directly, as well as information automatically collected via your interaction with our site. This may include:
- Information you give us: name, email address, phone number, address, booking/reservation details, dietary preferences, special requests.
- Information from orders or purchases: payment details (through third-party processors), billing/shipping address etc.
- Automatically collected data: IP address, device details, browser type, pages visited, device IDs, usage behaviour (for analytics).
- Cookies and tracking technologies: We use cookies and similar tools to improve site functionality, personalise your experience, help with security, and analyse traffic.
2. How We Use Your Information
- We may use the information we collect for purposes including, but not limited to:
- Managing your bookings, event reservations, take-away or delivery orders.
- Processing payments and facilitating services.
- Communicating with you (confirmations, updates, promotions, customer support).
- Improving our website, services, menu offerings based on customer feedback.
- Analysing usage of our site to understand customer preferences, marketing and planning.
- Ensuring the security of our systems and protecting against fraud.
3. Disclosure of Information
Your personal information may be shared with:
- Service providers who assist us with web hosting, payment processing, email delivery, reservations system, analytics.
- Law enforcement or regulatory bodies when required by law (e.g. responding to legal processes, defending our rights).
- Advertising or marketing partners, but only if you have opted in or given consent for marketing communications.
We do not sell or rent your personal information to third parties for their marketing use.
4. Storing & Securing Your Information
- We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction.
- Data is stored using secure systems and on servers compliant with Australian data protection standards.
- We retain personal information only as long as necessary for the purposes for which it was collected, or to meet legal and regulatory obligations.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct or update any inaccurate or incomplete information.
- Opt out of marketing communications.
- Request deletion of your personal data, subject to legal obligations.
To exercise any of these rights, please contact us using the details below.
6. Cookies & Tracking
- Our website uses cookies for essential site functionality, to remember preferences, and for analytics.
- You can block or disable cookies via your browser settings; however, some site features may then not function properly.
7. Third-Party Links & Services
- Our website may contain links to third-party websites. Once you click on those links, you should refer to their privacy policies, as we do not control those websites.
- We may also integrate third-party tools (e.g. Google Analytics, payment processors). These tools may collect and use data in accordance with their own privacy policies.
8. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. When significant changes are made, we will update the “Last Updated” date and notify users via our website or other communication channels.
9. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy, please reach out:
Clever Chachi
Garden Piazza, Shop 6, 3-9 Terminus Street, Castle Hill NSW, Australia
Email: clevercatering7@gmail.com, bookings@cleverchachi.com.au
Phone: +61 430 736 403